Support Associate
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- As a Support Associate, you will be responsible for handling incoming support alerts, undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (monitoring system, web incidents, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
- Effective problem solving skills
- Well-developed oral and written communication skills
- Well organised, with the ability to work proactively in a team in a busy environment
- Experience with using Microsoft Windows and Microsoft office suite
- An active interest in IT & technology
- Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
- Summer Fridays – Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
- Life insurance - 4x times salary to help give you and your loved ones peace of mind
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- 65% Internal Mobility – Committed to the development & growth of our people with 65% of our experienced roles filled by our own people
- Profit Share – Our Group-wide bonus scheme enables you to reap the rewards of your success
- Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees – read about what it’s like!
- Tiered Recognition Bonus – There are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards
- Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
- MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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