Information & Advice Advisor

Age UK’s National Advice Line is now recruiting for Information & Advice Advisors! Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

In height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. Due to the growing demand of this fantastic service and recent promotions, we are recruiting for a number of Information and Advice Advisors to join this friendly and supportive team.

If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!

The successful post holder will have excellent communications skills with the ability to provide accurate information in a clear and empathic way, offering advice over the phone and by email.

In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people’s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

This role offers hybrid working between home and our Blackpool office, surrounded by excellent amenities. Our team work from the office at least 1 day a week, but that can be more if you prefer.

Must haves:

• Excellent active listening
• Excellent oral and written communication skills
• Competence in IT skills
• Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
• The ability and willingness to work within some time constraints
• Accurate and attentive to detail
• Calm, empathic, compassionate
• Committed to providing a high quality service
• Committed to a team working approach.

Great to have’s:

• Experience of providing information and advice on the telephone or face to face
• Experience of working with older peoples issues
• Experience of working with social care/benefits
• An academic qualification at degree level.

All our Advisors complete an intensive induction programme lasting up to three months and receive on-going training, enabling us to respond to our customers’ complex enquiries. We will consider applications from those who have not worked in an Information and Advice role previously but have some of the other skills listed above.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays
• Excellent pension scheme, life assurance, health cashback plan and EAP.
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Heka Fitness & Wellbeing Benefit.
• You Did It Awards – recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.