Information and Advice - Veterans Information Coordinator

Purpose of the job:

The Veterans Information Coordinator will provide information and advice to older people and veterans, including benefits checks, using person-centred support to ensure connections with appropriate services in-house, or suitably referred onwards.

You will be based at AUKP’s Bradbury Centre in Kingston Road but will also expected to actively promote the Veterans Information Project through initiating contact and engaging with veterans and veterans support organisations throughout Portsmouth and South-East Hampshire.

Main duties and responsibilities:

Provide accurate, comprehensive, impartial, timely and relevant information and advice to all enquires in accordance with agreed policies and procedures.

Independently conduct home visits for people who are house-bound and are unable to travel to the Bradbury Centre.

You will respond to referrals and provide support to clients wellbeing by identifying and encouraging successful achievement of their own personal goals.

Keep extensive records and continuously update our Client Record Management system, CharityLog, with all relevant content sources, actions, appointments and referrals; scanning hard copy correspondence and attaching it to appropriate Service User details i.e. from telephone calls, emails and postal data.

Administration and electronic folder management in compliance with AUKP’s quality assurance mechanisms will require advanced expertise in IT ensuring the efficient operation of the Veterans Information Project.

Ensure that information, advice and support provided is in line with the Department of Work and Pensions (DWP) Alternative Office system guidance.

Conduct and record interactions at regular presentations and outreach sessions, event attendance, referrals and follow-up contact throughout Portsmouth and surrounding local areas, so own transport is essential.

Recruit and support volunteers with caseloads ensuring cases remain manageable to meet targets.

Engaging and supervising volunteers (in line with AUKP’s policies) in regular weekly sessions, covering for absence when possible and supporting caseload management to ensure volunteer workloads remain realistic and on schedule.

Provide workload cover across the Enquiries services, including reception, in the event of absence.

Work closely with the Information & Advice and Veterans Socialisation teams, providing support to ensure targets are achieved and staff cover as required.

Keep subject and legislation knowledge up to date and attend appropriate training.

Monitoring and reporting

Provide regular quarterly monitoring information, in the required format, to the Services Manager and Executive Team.

Support delivery outcomes and outputs to the specification of the project targets.

Write and collate monthly case studies as requested for the monitoring of all AUKP projects; adding to the AUKP central Case Study Library.

Liaise regularly with other AUKP departments and services to assist in achieving holistic support for Veterans.

Ensure projects are delivered on target, time and budget, collating electronic management records for each service user.

Quality:

Support the adherence to the Age UK Information and Advice Quality Programme of all work undertaken.

Provide your Line Manager with updates to forms and policies and procedures in line with requirements and in accordance with General Data Protection Regulation.

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 7 months

Salary: £21,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Free or subsidised travel
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in PORTSMOUTH

Application deadline: 20/04/2023