Head of Operations
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Collaborate across the business to formulate operational strategy and lead the operational delivery optimising customer satisfaction, profitability and productivity
- Delivery of market leading customer service through a large operation, balancing business goals whilst maintaining high levels of engagement
- Ensure delivery and engagement with the Claims and Allianz strategy across all teams
- Be part of the Claims Customer Delivery leadership team and will lead and inspire the wider team acting as a role model.
- Builds, develops, implements and maintains delivery of the Claims and Allianz strategic roadmap, focusing on customer, employee engagement, technology and IT strategy
- Ensures the voice of the customer is at the forefront of everything we do
- Leads and coaches managers and employees to align with the customer service strategy, increasing employee satisfaction and maximising staff retention
- Influences and collaborates with senior stakeholders in relevant trading and claims areas to ensure commercial targets are achieved
- Engages with the trading areas and the market management team to produce a clear customer proposition with a clear responsibility to bring the proposition to life
- Advocates and drives continuous improvement to quality and compliance.
- Proven leadership capabilities
- Highly developed in commercial and financial skills; proven ability to forecast budgets accurately and manage costs effectively
- Strong decision-making and influencing skills
- Forward thinking with a customer focused mind-set
- Ability to empower, enable, motivate and develop people to create a high performing team
- Technical knowledge of regulation, associated legislations and other relevant standards with the ability to continue to research and develop.
- 30 Days holiday plus bank holidays
- Competitive Annual Salary
- Car Allowance
- Enhanced maternity and paternity leave
- Flexible buy/sell holiday options
- Annual company & performance-based bonus
- Generous pension contributions and Life Cover up to 4 x salary
- Flexible working arrangements available
- Professional mental health support for all employees
- Health and Wellbeing
- We can offer fulltime and part time hours
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Access to Learning and Development opportunities such as LinkedIn Learning and our mentoring scheme.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Head of Operations • Allianz UK
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