CRM Data Officer B2C

We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.

We're looking for a CRM Data Officer B2C to join our Corporate Marketing Team based in our Chelmsford Campus. This is a fantastic opportunity for someone who is eager to develop their knowledge and insights in data and customer retention management. The CRM Data Officer B2C will provide support with the data management and provisions for B2C marketing campaigns across each of the universities faculties. You will provide general maintenance of the CRM system. Setting up of marketing automations and B2C campaigns, monitor and report on campaign metrics and success of B2C marketing projects. Furthermore you'll support other teams with your CRM & data expertise and knowledge.

With a degree or an appropriate level of experience, you’ll demonstrate sound knowledge of CRM platforms and demonstrable experience using large CRM databases. With a high degree of accuracy, you'll be able to use Excel as an advanced user and prepare excellent customer data for marketing campaigns.

Informal enquiries can be made to Mahbub Ahmed, CRM Manager at mahbub.ahmed@aru.ac.uk.

Find out more about working with us.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.