Banking Operations - Cards & Open Banking SME

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

• To provide clear and concise procedures for all jobs affected by the relevant change being implemented.
• To act as the business contact and represent the business at change related meetings requiring technical input and attendance.
• Point of reference for Banking Operations staff with regards to change / testing programme.
• To provide support to the Banking Operations management with the change programme.
• Management reporting – compiling reports on cards, open banking and banking performance, related fraud events and project status and ensure key milestones are met.
• Assist and provide training to Operational staff on any system changes being implemented.
• Conduct QA testing on new releases and lead on any reviews of bugs / discrepancies identified.
• The focal point for all testing requirements required by the business and to liaise with team leaders to ensure adequate resources are available to meet test needs.
• Liaise with other areas of the bank with regards to operational change to process and systems.
• Ensure changes are compliant with both scheme and regulatory requirements.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces

• Senior Manager, Payments and Cards
• Private and Commercial Bankers
• Other members of AL supporting areas team (Financial Crime, Compliance, Risk, Change management)

Qualifications

• Degree on a relevant subject matter or equivalent business experience required

Competencies

• Team Working
• Client Focus
• Planning & Reviewing
• Working Proactively