Telephone Account Manager

Telephone Account Manager – Starting Salary £35,000.

We are looking for people with experience of intermediated sales in the adviser market. This could be as sales or customer service, professionals but crucially the successful candidate will have a passion for supporting intermediaries and promoting the benefits of Aviva specifically and protection insurance in general.

The job holder will be required to use a range of interpersonal styles and communication methods to gain acceptance of ideas, activities and outcomes and be able to negotiate verbal agreements with their panel of accounts. They will also be determined to make a positive difference. They will care, listen, and understand, solving problems for our customers, and the business.

A bit about the job:

Our account managers are recognised for our relentless activity and reach. As a team we are committed to providing a frequency and quality of contact that is market leading. We are dynamic in this approach, using all available resources, from telephony to social media to online presentation and email marketing. Through this we showcase the Aviva Protection propositions by demonstrating the distinct and complimentary benefits of what we offer to our advisers to maximise sales opportunities

Our account managers also drive better value outcomes for Aviva through active account engagement. This segment of adviser customers represents c30% of all volume written in the adviser marketplace and is central to the delivery of profit and volume targets for Aviva.

The role will be both telephones, and office, so the job holder will need to be a highly motivated, a great team member and someone with excellent networking and collaboration skills.

Aviva operates a “smart-working” policy meaning that we spend approximately half of our time working in an office, and this role is based at, Sheffield or Bristol.

Skills and experience we’re looking for:

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

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Aviva is for everyone:

We’re inclusive and – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken an email; abigail.aitken@aviva.com