Apprentice 1st Line Service Desk Engineer

At Aztek, we know that your working life is not just about your IT knowledge, we also have a culture that really helps you feel at home, at work. We give you the chance to shape your professional development with the right support in a variety of job roles. Working here means you can really make a difference – to Aztek, to our clients and to your own career.

We invest and support our team with professional development, including accreditations from leading industry organisations as well as in-house recognition and reward schemes. Aztek is more than a workplace, it’s a place to grow and develop with the support you need.

All of this means that our people love working here and we have a very low staff turnover.

Why Work At Aztek?

We support and value our team and this is reflected in the culture - how we do things around here. You can expect a balanced, non-judgemental working environment where your efforts and dedication are valued and generously rewarded.

Enjoy A Supportive Workplace
In A Modern Environment

We believe your working environment matters and that your workplace should help you to be as productive and happy at work as possible. As tech experts, you can expect the best in technical systems and support, for work and relaxation. We look after your ears with our top of the range SONOS sound system, your tastebuds with delicious complementary coffee and tea and your comfort with state-of-the-art air-conditioning systems.

We make the workplace feel like a home from home, with our modern and comfortable facilities. You can expect:

• Fully Air-Conditioned Modern Office Space
• Free Onsite Car Parking
• Kitchen And Canteen Area
• Food Included
• Complementary Tea And Coffee
• SONOS Sound System
• Open Plan Office

Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

• Data Security
• Hardware & Software
• Computer Networking and so much more

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

• Cloud & Mobile Technologies
• Technical Problem Solving
• Advanced-Data Security
• Computer Networks
• IT Communication & much more.

Responsibilities and tasks
· Take, log and progress tickets on the helpdesk system
· Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults on IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· To undertake any other duties of a similar level and responsibility as may be required

Sound like the job for you? You will need:
· Competent in Microsoft Office applications
· Confident and professional telephone manner
· Good written and verbal communication skills
· Ability to understand, interpret and analyse data
· Ability to input data accurately and efficiently
· Confidence and ability to learn new IT systems quickly
· An interest in computers and computing
· Ability to absorb new ideas and concepts quickly
· An organised and methodical approach to work
· Ability to work well as part of a team as well as on their own
· A self-starter who is able to follow instructions and complete tasks

Benefits

• Generous incentives for reaching team and company goals.
• A high-powered work device.
• Company mobile phone
• A proactive approach to ongoing training to help you develop life-long skills.
• An easy-going environment and culture (we all enjoy what we do)

Job Types: Full-time, Apprenticeship

Salary: £10,004.00-£12,004.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Camborne, TR14 8QX: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person