Client Engagement Manager

Client Engagement Manager (REMOTE)

Are you pro-active, resilient and a real go getter with a passion for providing a quality service and determined to deliver on Babington’s ambitious growth plans and provide exceptional customer experience?

Here at Babington we pride ourselves on delivering robust training programmes across a multitude of professional sectors nationally and we are looking for a Client Engagement Manager (CEM) to build and manage a lucrative portfolio of clients.

If you are driven to succeed, can effectively communicate at all levels to secure new and maintain lasting relationships with the willingness and flexibility to work on a remote basis and be part of Babington’s journey of Developing Better Futures, then we want to hear from you!!

Summary of role

The CEM is a core client engagement role driving sales across a portfolio of medium and large business within a specified sector and/ or region. The role will drive sales pipeline through a solution sales approach; engaging with clients to generate opportunities across Babington’s portfolio of apprenticeships, adult skills courses, and commercial training products.

The role is integral to driving and delivering Babington’s ambitious growth plans. The CEM will drive sales success through proactively engaging with new business opportunities, whilst maintaining high quality service levels and account relationships with existing “C “level clients. The CEM will also partner with operational colleagues to ensure repeat business and a high-quality customer experience.

The CEM will develop and maintain expertise in their key labour market sector/vertical, and contribute the development of new products, programmes and services through market insight and needs; with the aim of becoming a ‘Trusted Advisor’ for their clients’ talent needs.

Brief Principle Accountabilities

• To achieve and exceed core business sales targets (in terms of value and profit) across Babington’s portfolio of services including apprenticeships, AEB, Bootcamps and Commercial solutions.

• Develop and maintain your area and individual sales plan. Work closely with internal sales support and marketing colleagues to develop campaigns and activity plans.

• Evaluate the market landscape (including competitor’s strengths and weaknesses) and then scope out opportunities within your operating area.

• Keep abreast of policy developments and regulatory compliance requirements within the sector to ensure Babington capitalise opportunities, locally, regionally, and nationally.

• Work collaboratively with fellow CEMs towards the achievement of the department’s targets, whilst endorsing Babington’s strategic goals and core values; in turn embodying our customer promise and service Pillars through high integrity sales.

• Ensure effective communication with the onboarding and resourcing team takes place to ensure the learner and employer experience is seamless.

• Communicating and collaborating with key internal stakeholders to support improvement in performance and customer experience.

• Attend regular meetings in person or virtually, with key colleagues and stakeholders across the business to continually improve communication and working practice.

• Work in partnership with operational colleagues and delivery teams to ensure full awareness of pipeline, and plan future resource needs, and high-quality onboarding and delivery experiences. Attend regular meetings in person or virtually, with key colleagues and stakeholders across the business to continually improve communication and working practice.

Brief person specification

• Essential Qualifications
• Grade A-C GCSE in English and Maths or equivalent
• Level 2 Information, Advice and Guidance qualification or willingness to acquire

Skills and experience

• Extensive Business to Business (B2B) and Business to Customer (B2C) experience
• Experience of selling Government funded training
• Experience in recruitment, marketing or sales.
• Experience of delivering high level of service and satisfaction.
• Experience of successfully achieving deadlines and working without close supervision.
• Experience of liaising with employers and external agencies.
• Experience of managing databases / CRM systems for lead generation.
• Experience self-motivating to achieve KPIs and targets
• Ability to establish and maintain rapport with a wide variety of people.
• Effective negotiation skills
• Knowledge of labour market information.
• Ability to work within a target driven environment.
• Knowledge of the Awarding Organisations, Funding Bodies and Ofsted regulatory arrangements
• Hold a clean driving license with access to a vehicle or ability to travel nationally

Babington Benefits
Babington Engage
BUPA Healthcare – Cash plan
25 Days annual leave plus Bank holidays
Remote Working

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.