BALENCIAGA UK Retail Manager

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

• Understand and constantly monitor local business environment including market trends and competition
• Define constantly opportunities for growth and execute actions accordingly
• Maximise sales results and KPIs within the network, in line with the brand's targets
• Analyse sales data (customers, products, footfall, etc.) and define action plans accordingly

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Develop client-oriented mindset and client's loyalty and retention from beginners to VICs
• Ensure Balenciaga signature and client experience are executed and consistent over time

• Create and maintain a positive work environment, consistent with brand’s values
• Interact with Store Managers, store teams and stakeholders to establish effective and strong relationships
• Provide management and guidance for the Store Managers on a regular basis
• Recruit, engage and develop store teams

• Ensure that all the processes are in compliance with legal, safety, security, sustainability, HR guidelines
• Ensure the implementation of global retail guidelines and projects related to the back of the house, front of house and customer experience
• Ensure adherence to the brand image of the stores following the global visual merchandising guidelines
• Lead and coordinate with the departments involved the new openings, the renovation and refurbishment of stores
• Supervise inventories in collaboration with the Stock Managers and HQs

• Ability to prioritize task execution based on business needs
• Rigor, sense of organization and multi-tasking management
• Strong problem-solving skills
• Availability, adaptability, sense of service
• Ability to maintain a positive work environment while respecting brand values and behaviours
• Business acumen
• Persuasion skills, negotiation skills

Regular 2023-06-01 Full time Balenciaga UK Ltd.