Office Manager

Office Manager
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.
To safely lead, motivate and develop the site team to deliver client services on the Royal Borough of Kensington & Chelsea account. The post holder will oversee and manage staff, KPI’s, safety & SLAs to ensure services are compliant and delivered as per the client’s expectations.

What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Office Manager you’ll need…
To actively look for ways to work with occupiers and to provide knowledge of the buildings to all stakeholders. To assist with social awareness and encourage the use of facilities, engaging in local events to help inspire and co-ordinate occupier’s wellbeing & health through the use of the facilities internally and externally with the support of supply chain management and client portal engagement.

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Maintaining a safe environment to compliance standards set out on the Mercury Model

• Drafting and updating emergency plans and evacuations procedures
• Overseeing security, fire prevention, and other safety systems
• Scheduling regular building maintenance tasks.
• Working with supply chain to provide fabric repairs as needed
• Monitoring building maintenance budgets through Concerto software
• Arranging for building improvements using Asset Operating Plan’s – Net Zero Carbon – Energy Data
• Overseeing contractors and inspecting completed jobs using Safe Systems of Work.
• Supervising grounds staff and nurturing behaviours
• Evaluating employee performance and providing direction, correction, or additional training to ensure proper maintenance of the building
• Resolving complaints, problems, and requests from building occupiers through clear communication and occupier meetings.
• Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs
• IOSH Managing Safety Certificate
• Excellent communicator
• Analytical skills and basic IT skills, such as Word, Excel
• Facilities Management experience
• Experience of managing 3rd parties and 3rd party delivered services
• A basic understanding of Service Charge Budgets (RICS)
• Excellent knowledge of portfolio and current platforms and systems Relevant evidence of competency for H&S Excellent report processing; both planned and reactive
• Ability to find creative solutions to ad hoc requests Knowledge transfer; mentoring younger, less experienced team members.
• Client focused, able to take ownership of the team and demonstrate excellent communication skills.
• A flexible approach to effectively undertake the requirements of this role ensure budgetary objectives are adhered to.
• Exceptional attention to detail under pressure
• Organised, proactive and self-motivated

Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the office at Royal Borough of Kensington & Chelsea in Kesington, 8am till 5pm Monday to Friday.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Life cover
LifeWorks employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work and Techscheme
Holiday purchase scheme of additional 5 days per year
Committed to paying real living wage
Offers and discount scheme designed to save money on everyday shopping and essentials.
Helping you to shine
We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.

Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. You can go far in your career with us behind you and our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.

Job Type: Permanent

Salary: £65,000.00 per year