Overview
Operations
Full Time
Closes 23/02/23
Stoke-on-Trent
Full Time
Closes 23/02/23
Who we are looking for
As a Customer Technical Support Advisor, who will be logical and methodical in your approach to our customer queries, as well as being decisive in your decision-making.
The Operations Technical Support department is responsible for replicating live technical issues with customer accounts, providing support via Live Chat, email and telephone.
Changes are made to the content and functionality of our website and as an advisor you will play an integral part in testing these changes. You will be responsible for investigating if an issue is isolated or widespread and subsequently raising your findings via the correct channels.
Full training will be provided for successful applicants. This position is offered on a full time basis requiring a flexible approach, working any five days from seven including evenings and weekends.
We offer a competitive salary, career progression, generous bonus scheme and a wide range of other benefits.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days a week from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred skills and experience
Main Responsibilities
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.
Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
