Customer Service Administrator

Customer Service Administrator:

The Customer Service Administrator will provide support to the Biogen Commercial Team, including reporting to Local Authority & commercial customers, prepare and monitor all customer documentation, and use of our integrated management system (ACTIV).

Customer Service Support (Administrator) Requirements:

You will assist in preparing and updating daily scheduling for all incoming and outgoing waste. Carry out basic administrative duties, answering the phones and handling initial customer enquiries, detailing relevant information for the relevant commercial team member to follow up.

Distribute weekly and monthly tonnage reports to nominated customers and in conjunction with the commercial sales team prepare all Commercial customer terms and conditions.

You will monitor and update the compliance database to include food waste agreements, waste carriers’ licence, ABP registrations, duty of care and approved suppliers, maintaining ACTIV database in preparation for all external auditing.

You will ideally have previous experience in an administrative or customer service role, have good communication skills, able to recognise relevant new Feedstock opportunities, and working knowledge of Microsoft Word, Excel and PowerPoint.

About Biogen (UK) Ltd

Biogen is the UK’s leader in anaerobic digestion (AD) and one of the largest independent AD operators in the UK. Having expanded its food waste recycling network through acquisition, it has a combined network of fourteen AD plants and three composting sites located across England, Scotland and Wales that provide cost-effective, low carbon, food and organic waste management solutions. Working with supermarkets, the hospitality industry, food manufacturers and local authorities across the UK, the AD sites recycle over half a million tonnes of food waste each year.

Location: Milton Parc, Milton Ernest, Bedfordshire, MK44 1YU

Job Type: Full Time, 37.5 hours per week Monday – Friday. Weekends and Bank Holidays on a rota. Hybrid working available

Salary: £22,500 - £25,000 per annum, dependent on experience + overtime + bonus

Benefits: 25 days holiday + BH , 4% Employer Pension and x4 Life Assurance

You may have experience of the following: Commercial Team Support, Administrator, Customer Services, Team Support, Team Administrator, Commercial Team Assistant, Administrative Assistant, Admin Assistant, Customer Support, Customer Service Assistant, Customer Satisfaction, Data Entry etc.