Commercial Specialist, Boots Health Hub - Boots UK

Overview of our Team:

Welcome to the Boots Digital team – an exciting team at the heart of Boots UK’s growth plans. As customers are changing, so are we! We’re focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

Growing our digital healthcare business is a key strategic initiative, and we’re transforming the way digital healthcare is delivered both in stores and online. The Boots Health Hub is our new advice led ecosystem, built with our customers’ needs in mind; bringing together advice, services and retail into one environment. This fast-paced team builds great relationships with our suppliers and cross functional support office teams to ensure we can meet the ever-changing needs of our patients and customers.

About the role:

As the Boots Health Hub Commercial Specialist, you will lead for the growth of the Health Hub by working on category development, identifying and developing key partnerships to support the growth of the business from a newly launched service to an established healthcare ecosystem delivering value to customers and partners.

You'll be reporting directly to the Senior Commercial Healthcare Manager and will work collaboratively in cross functional teams with External partners, Digital Product Management (IT), Chief Pharmacists Office, Marketing and Finance. The Boots Health Hub team is proud to create a diverse and inclusive environment for both our colleagues and customers where it is equitable, everyone is welcome and their contributions are valued.

Responsibilities:

• Supporting the healthcare services category development and delivery of new partnerships and propositions by identifying potential candidate partnerships based on commercial priorities, ensuring it’s commercially attractive, delivered on time, within budget and right for customers. Examples could include:

o Scoping insight driven healthcare category opportunities across the end to end customer healthcare journeys online
o Assist with forming the pipeline for future development of healthcare propositions for Boots UK and assessing new submissions to generate a business case and recommendations
o Support proof of concepts with selected healthcare partners that would contribute to our Health Hub strategy
o Develop and deliver from the prioritised backlog the next partnership, content, service or test
o Working with digital and creative teams to develop and deliver best in class content briefs

• Managing the due diligence, contracting and creative briefing processes working with legal, finance and chief pharmacist office amongst others
• Holding others to account to ensure all elements of the plan are delivered whilst managing risks, expectations and deliverables – the day-to-day things that really keep a project on track
• Managing expectations of key stakeholders both within Boots UK, WBA and externally and be robust in reporting and reviewing each proposition.

A bit about you:

• Approachable and friendly to enable you to build up a big network of relationships quickly
• Have a “can do” attitude and be able to work independently and at pace
• Lead, support and motivate our cross functional teams, and be their first port of call
• Understand that detail and accuracy is vital and be able to contribute and be comfortable with future thinking.
• Able to engage a wide range of personalities; taking people with you.
• Strong analytical skills and commercial acumen
• Ability to plan, organise and prioritise
• Adaptable and not fazed by things changing in an agile and fast-moving environment.
• Possesses good Problem-Solving skills and able to make decisions
• Have good stakeholder management skills

Hybrid Working:

We offer our Support Office team members a flexible, hybrid working approach based upon empowerment, accountability, care and trust, which includes a balanced mix of remote and office-based working - this will be discussed with you as part of the application process.

Our Benefits:

• Boots Retirement Savings Plan
• Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
• Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry-cleaning service

We have a great range of benefits in addition to the above that offer flexibility to suit you; click here to view our full list of company benefits (*all rewards and benefits are subject to change and eligibility).

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.