Customer Support Officer

Vacancy: Customer Support Officer (Interim)

Salary: £31,232 (pro rata)

Location: Across Bournville Portfolio (Birmingham & Telford)

Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future.

We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios. As a community-based organisation we work in partnership with all our stakeholders to support the achievement of our mission.

Over recent years we have been going through significant transformational change to build our organisational strength and embed our values. We are looking for talented people from a wide range of backgrounds, who are adaptable in an ever changing and exciting environment to join us

We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.

If you can relate to our mission and values and think you meet our job and candidate profile, then we would welcome your application.

At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.

Job Profile

We are recruiting for a temporary Customer Support Officer to join our Maintenance team to provide hands-on support to our customers during capital works installations, the damp and mould process and complaints.

You will play an integral part in achieving our mission of creating and sustaining communities where people can thrive.

Candidate Profile

We look for talented people from a wide range of backgrounds who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are.

As the Customer Support Officer you will bring the following key skills to the role:

• Previous experience in a similar role or customer first focused environment
• Excellent negotiation skills that result in clear actions and results
• Good listener
• Full and current driving licence and access to a vehicle.

To understand more about our work including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2020-29 at

https://www.bvt.org.uk/publications/corporate-plan-summary-2020-29/

If you would like to know more about the role, please email SandraWard@bvt.org.uk

To apply please view all additional documents to the right of this page and click Apply for this Role.

Closing date: 11th May 2023

Interview Dates: TBC

Strictly no agencies.