Customer Operations Executive

Supporting to provide smooth and efficient service delivery

This is an excellent opportunity to work within a friendly, supportive team, providing efficient administrative and customer service support to our clients. The role is based from our office in the heart of Manchester for three days a week, with the flexibility to work from home on the other days.

What you’ll be doing

Managing multiple email inboxes, responding to clients and booking them onto courses. The role will involve speaking to clients on the phone on a daily basis so you’ll have a friendly, polite phone manner. You’ll also be updating attendance data for courses and dealing with invoices.

What we are looking for

You will have excellent customer service skills and want to deliver a first-class service to our clients. You will be a people person and enjoy speaking to people on the phone as this is a key element of the role. Strong attention to detail is required as you will be updating records and spreadsheets. Proactive and motivated, you will thrive on providing support in a busy environment.

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Interested? Apply below and we will be in touch!

Job Type: Full-time

Salary: £22,500.00-£24,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Transport links
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester