Telesales Account Manager

Telesales Account Manager - Tamworth

£22,066 basic, plus up to £4,000 Bonus per quarter. OTE £37,218

We are currently recruiting a talented and results driven Telesales Account Manager to join our busy contact centre team. Brakes UK are looking to recruit an Account Manager to look after a portfolio of customers. If you have the sales ability, as well as a strong relationship building background - this could be the perfect step for you to start your career with Brakes - developing into a field sales rep and onwards...

After successful completion of your probation and targets, the role will be a hybrid.

Key Responsibilities:

As an Account Manager, you will be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region.

• Develop profitable sales growth across existing customer base by:
• Develop sound understanding of customer map of the world
• Understanding competitor activity and market insights
• Proactively managing customer retention and reducing churn
• Growing share of wallet and building a pipeline across product categories
• Up to date product and service knowledge
• Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
• Utilise data and insight in order to develop proactive approach to reactivation of lapsed customers
• Actively manage risk within the customer base, including lost sales and credit exposure
• Develop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales.
• Commercially aware in order to actively interrogate, interpret and act upon various data sources including:
  • Sales/Margin reporting

• • Churn reports and dashboards
  • Up traders/Down traders data
  • Price, cost and margin detail
  • Sales tools and promotional activity

What you’ll get:

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

Required skills and competencies:

• Previous experience in a structured sales or telesales environment
• Results Orientated, successfully delivering against targets in a competitive marketplace
• Excellent communication skills both verbal and written
• Outstanding active listening skills with an ability to engage and influence customers and stakeholders at all levels
• First class negotiating skills with strong commercial awareness
• Ability to work under pressure with a sense of urgency to work in a deadline driven environment
• Confident user of Microsoft Office applications, excel, PowerPoint, word etc

There’s a lot on offer, so what are you waiting for? Apply now..

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.