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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Service Advisor

🏢 Brighton and Hove Bus & Coach Company 📍 Brighton, England 💼 Company - Public
Currency:
£18,516 - £19,315
£1,543 - £1,610 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Brighton, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Overview:
Acting as the as the conduit between customers and the business, this role is about ensuring our customers receive all the help, support and inspiration to use our services that they need. As the first point of contact, it is your role to ensure that every customer receives outstanding customer service and that opportunities for the business to learn and improve are captured so they can be reviewed by management. The role can be pressured at times but is highly rewarding for someone who thrives on looking after customers and finding solutions for them.
Responsibilities:
  • Support customer enquiries through inbound calls, emails, and social media, and on occasions covering the reception desk at the office greeting visitors
  • Handling complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Building good rapport with each customer, making them feel valued and important to us
  • Maintain thorough and accurate customer service records, including customer relationship files
  • Keep confidential records and financial information private and secure
  • Communicate with other departments to ensure successful customer resolution
  • Work with multiple systems to be able to give correct and up to date information to our customers
  • Working closely with other team members to ensure that customer interactions are prioritised, particularly at busier times.
  • Occasional working away from the office at our retail sites or at events/roadshows may be required
Skills/Experience/Qualifications:
Essential:
  • Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic A mix of flexibility and resilience to deal with a variety of enquiries
  • Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers.
  • An enthusiastic, positive attitude with a real desire to help others
  • Positive and flexible approach to work
  • High level of attention to detail and accuracy
  • Ability to work shifts over all days of the week (including weekends and bank holidays), along with some earlier starts and later finishes

Desirable:
  • Using CRM systems (eg Freshdesk)
  • Handling complaints and complex enquiries
  • Customer service experience in a call centre environment
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Brighton and Hove Bus & Coach Company official logo
Hiring Organization
Brighton and Hove Bus & Coach Company

Apply for this Position

Location: Brighton, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
Employment Guide (UK)
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