Content Designer - Digital Transformation

Content Designer
Location: Flexible
Hours Per week: 35
Contract type: Fixed term contract until April 2024
Salary: up to £40,841 (+ inner London weighting if applicable)

A fantastic opportunity to join an international humanitarian organisation leading on the design of user-centred content to improve end to end user journeys across our Crisis and Emergency Response Services.

What you will be doing

The Content Designer will support the design and improvement of key services across our Crisis and Emergency Response services. You will design content for users ensuring it is in the right place and the best format to meet their needs.

You will be part of a growing community of user centred designers, actively contributing to the development of our design approach and collaborating to ensure consistency and continuous improvement through shared learning.

What we are looking for
You will be an experienced Content Designer with a portfolio showcasing brilliant work to improve end to end user journeys, ideally across a range of channels.
You will have experience working as part of an agile, multidisciplinary team.
You will be able to engage, influence and support the product team and service experts to deliver user focused content.

Meet the team
Over the past two years, British Red Cross has supported over 4 million people affected by emergencies in the UK, including over 1.5 million people face to face. The CER team is a multidisciplinary team working across the disasters and emergencies portfolio area in the UK. Our team is small but what we can accomplish is significant. We’re united by a shared passion for user-centred design, data driven decision making, making things better for our volunteers and staff, and ultimately delivering valuable services and products to people in crisis across the UK.

The team are part of UK Operations which includes subject matter experts and operational delivery specialists. The team collectively work on the Crisis and Emergency Response product portfolio which will comprise face to face and online services as well as the tools, plans and processes our frontline teams need to deliver them.

You can read more about design work in the emergencies space here:

Understanding people’s unmet needs to prepare for, respond to and recover from emergencies like fires and floods

Why we’re focusing on knowing more about people impacted by emergencies

Making people more visible in emergencies

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis