Customer Services Advisor

If you are experienced in providing great customer service, you enjoy building relationships and getting to know people - you belong at Bromford.

As a customer services advisor you’ll have the opportunity to make a real difference and change people’s lives for the better. Griffin Place operates in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life.

You will be responsible for supporting our residents, responding to emergencies, dealing with repairs and rent queries, as well as signposting to support services. You’ll use your strong IT skills to make clear and concise notes onto our systems whilst liaising with your team and internal colleagues to gather information and help customers find the right solutions.

You will work in partnership with the customer coaches to deliver the right outcomes for our customers, ensuring we achieve and maintain great customer service. The service is aligned to both our standards and the Buckinghamshire Council service agreement, including 100% accuracy in all the signups for new tenants.

To be successful you’ll need to be someone who genuinely cares about people — a friendly and approachable person who prefers working together to solve problems. You’ll need to be hardworking, resilient and be confident enough to make decisions and take action should the need arise.

This role is permanent and full time working Monday to Friday, 2:30pm – 10:30pm.
You’ll be based at our Griffin Place scheme in Aylesbury (HP19 8FE). An enhanced DBS check is required.

What do you need?

• Previous customer service experience is essential
• Ideally, you will have experience of working with vulnerable people and/or homelessness
• A can-do attitude and a real desire to help our customers
• A good eye for detail
• Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change
• Skilled in having challenging conversations
• Ability to work in a fast-paced, ever-changing environment - flexibility is essential
• A commitment to our DNA and be a great ambassador for Bromford.

If you have previous experience as a customer service advisor, customer support advisor, homeless support worker, homelessness prevention officer, support worker or something similar, it would be great to hear from you.

The closing date is Thursday 8 June with interviews taking place Thursday 15 June.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.