SAP SuccessFactors Analyst

This role is located in Birmingham.

*12 Month Fixed-Term Contract*

The role holder will be responsible for the in-life management of BT’s people systems specifically the Performance and Goals and Succession and Career Development modules of SuccessFactors. Key activities will include solution design, build, test and issue management, seeking to optimise the cost to serve and the colleague experience. They are responsible for the business administration and configuration of the People Systems. They will work closely with colleagues across the wider People Systems & Data team as the future systems roadmap is developed and delivered, taking accountability for all in-life functionality for the Talent Development modules. As part of in-life management, the role holder will play a key role in ensuring BT continues to fully exploit and benefit from future product developments working across the community, HR, vendors, and other customers.

1. Responsible for the global processes and system(s) within your SME specialised area.
2. Participate as a Subject Matter Expert in various internal and external user groups.
3. Partner with key stakeholders, Global Process Owners, Product Owners, Solution Administrators, Technology and vendors sharing knowledge and delivering the expected colleague experience.
4. Accountable for the configuration, maintenance and operation of the system(s)
5. Responsible for managing SaaS Updates and change requests.
6. Responsible for providing in-life support for colleague issues.

System Administration

Communication

Issue Resolution

Operational Excellence

Stakeholder Management

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include

• Competitive salary and on-target bonus plan
• World-class training and development opportunities
• 25 days’ annual leave (not including bank holidays)
• Discounted broadband, mobile and TV packages
• Share option and pension scheme programmes
• Flexible benefits to fit around you