Overview:
Title: Supervisor
Reports to: Assistant Manager
Based at: Bar & Floor
Job Purpose:
The Supervisor will be based either on the bar or floor and will be responsible for ensuring opens and closes are completed correctly on the bar, floor and kitchen. Their priority is to understand the needs of the venue during trading and to direct staff to ensure the flow of the venue is ran smoothly. It is important that clear communication is kept between the staff so any issues can be remedied directly.
Key Responsibilities:
- Complete opening and closing checks for the bar and for the kitchen
- Induction training bar staff and kitchen staff
- Ensuring training is completed amongst staff and continually giving constructive feedback maintaining the high standards of service and cleaning.
- Able to cash up and complete End of Day reports
- Have clear communication between staff and management
- Direct staff during trading of the bar.
- Deal with simple customer complaints
- Liaising with the kitchen and floor to provide the best service to the customers, due to food waits or clearing of tables
- Checking stock levels & Cleaning
- Data input purchases and stock levels to make orders for the kitchen or bar
- Put away deliveries and deal with issues dues to missing stock
- Report to the Assistant Manager
Incentives:
- Attendance, performance and length of service appraisals
- Full and ongoing training with a view for professional development
- Peer evaluations
- Staff discount
Key Competencies:
- Level 2 - Food Safety and Hygiene for Catering
- Emergency first aid at work certificate
- Team Working skills
- Excellent customer service skills
Job Types: Full-time, Permanent
Salary: From £27,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: supervisor
