Front of House Manager

Company description

Campanile Hotel is Part of Louvre Hotels Group.

Louvre Hotels Group is a major player in the global hospitality industry, with a portfolio that now includes more than 1,600 hotels in 54 countries.

It has a full hotel offering, spanning 1 star to 5 stars, including the iconic Louvre Hotels Group brands: Royal Tulip, Golden Tulip, Tulip residence, Campanile, Kyriad, Kyriad Direct, Tulip Inn et Première Class; the 5 brands of the Sarovar network in India, the Hôtels & Préférence Group as well as the Chinese brand, Metropolo.

People are at the core of Louvre Hotels Group’s business and values. We seek to recruit personalities above all, as people with varied experience and backgrounds bring complementary perspectives and help build efficient teams. Our Group reflects the diversity of our customers, and we aim for our teams to represent both the cultures and languages of our clientele.

We at Louvre Hotels Group thrive on the skills and motivations of each employee. Our teams flourish through their commonalities as well as their differences. The attitudes we value above all are kindness, goodwill, attention to detail, and the desire to please. They truly inspire us and keep us moving forward into the future.

Our working environment is dynamic and highly collaborative, with short managerial structures that allow our staff to quickly take on responsibility and develop their potential.

We keep growing so you should join us, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels and are characterised by the homely atmosphere and the informal, but professional contact with our guests. There are 17 hotels across the UK in cities such as Liverpool, Manchester and Birmingham. The number of rooms in our hotels varies from 47 to 130 rooms. Most of the Campanile hotels also have a restaurant, bar and one or more meeting rooms.

Job description

About Campanile hotels - ‘Hotels for People. Moments for sharing’

Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels and are characterised by the homely atmosphere and the informal, but professional contact with our guests. There are 17 hotels across the UK in cities such as Liverpool, Manchester and Glasgow. The number of rooms in our hotels varies from 47 to 130 rooms. Most of the Campanile hotels also have a restaurant, bar and one or more meeting rooms.

Being a Front of House Manager at Campanile hotel Glasgow SECC-Hydro Hotel

Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Head Receptionist you will have great leadership qualities, be polite, calm and have the ability to make every guest feel like a VIP. You will have excellent communication skills and always act professionally. You will most likely be the first and last person the guests see, so lasting impressions play a big part of this role.

As a Front of House Manager you will be involved in duties such as:

- Carry out the role of Duty Manager where required-

-Ensure the group brand standards are respected - Enforce use of the SOP. Make sure that the corporate guideline are respected

- Manage petty cash & expenses

- Manage travel agent commission

- Manage debtor accounts - Invoice contracted company. Chase debtor

- Invoice individual guest & group payment

- Run End of day reports

- Manage cash handling & deposit

- Inspire the team

- Participate in the recruitment - Define recruitment needs. Recruit employees

Knowledge and Skills required:

Training

- Advanced knowledge of hospitality

Experience

- Prior experience (1 year) in a branded environment as a supervisor/manager in hospitality

Expertise

(job-knowledge, technical skills)

- Confident with Microsoft office

- Advanced knowledge of PMS (e.g.: opera)

- Knowledge of health & safety procedures

- Good knowledge of Revenue Management

- Ability to understand & follow guidelines

- Fluent in English

- Additional language

- Management skills

Behaviour

(human qualities)

- Working in a team

- Communication skills

- Lead by example

- Hard worker & committed to work

- Sense of organisation

- Positive attitude

- Sense for detail

- Good personal appearance

Let’s talk benefits:

- Hotel Entitlement – 28 days

- Competitive salary/hourly rates

- Uniform provided

- Discount at out hotels worldwide

Do you fit the bill?

This is a varied role and would suit someone who can work independently as well as being an excellent team player. If you think this sounds like you, please apply directly on Indeed

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

Reference ID: Hotel Campanile Glasgow Front of House Manager