Security Ambassador

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Summary of Position:

The Security Ambassador position plays a key role within the store operations team. The role provides support by focusing on creating a safe and secure environment for all staff and guests visiting the store. The Security Ambassador will greet guests, maintaining presence, be aware of all store activities and respond to all safety matters in a timely manner. The Security Ambassador will also assist in mitigating loss by playing an active role in maintaining strong operational controls and helping to support a culture of honesty. Above all, as a Security Ambassador you will play a vital role in ensuring that our stores are a welcoming environment for our customers and will assist in creating a culture of honesty for our store team.

Key Responsibilities:

• Act as a front-line brand ambassador to guests and team members of Canada Goose
• Be visible to guests as they enter the store premises and control access to property
• Acknowledge guests as they enter and exit the property

• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Assist in creating a safe work environment for our associates and customers
• Assisting in the protection of the work and assets at our stores
• Attend and participate in all store meetings and events
• Demonstrate values and behaviours consistent with Canada Goose’s culture
• Develop and maintain a professional relationship with all internal partners, mall security and other retailers to ensure all parties are well-informed with current and relative information
• Ensure the facility’s safety and emergency procedures are followed in response to fire alarms and on-site emergencies
• Complete and submit CG Incident reports within 24hrs of event
• Play an integral role in store cycle counts and physical inventory process
• Support initiatives to maintain brand standards in delivery and merchandising process
• Direct connectivity with the Sr. Loss Prevention Manager for Canada Goose to help influence brand strategies for mitigating loss
• Responsible for maintaining standards for store security equipment
• Support the completion of monthly Operational Control Checklist and Action Planning to increase store operational standards (if applicable)
• Be able to directly connect with customers and store associates with a customer service mindset
• Member of the JHSC and responsible for the completion of monthly Health & Safety Inspection

Experience, Education and Designations:

• Previous experience in Loss Prevention or Retail Security
• Knowledge of workplace safety and emergency procedures
• Recognized and valid first aid and CPR certificates
• Applicant will be required to obtain Security Guard licensing if not currently licensed

Knowledge, Skills and Attributes:

• Must be a team player with a keen sense on collaboration and growth mindset
• Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired
• Meticulous record keeping, report writing and observation skills
• Exceptional judgment, common sense and decision-making ability
• Good physical well-being and able to walk, stand for long periods of time, climb stairs and lift objects up to 20 lbs
• Available to work a variety of shifts including days, evenings, nights, weekends and holidays

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and that our best work happens when people bring their authentic selves to work and are welcomed for exactly who they are. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.