Clinical Administrator and Data Co-ordinator

An exciting opportunity has arisen for a Band 4 Data Administrator .

The post holder will be part of Addiction and Recovery community Hounslow (ARC), which consists of multiple services across the borough of Hounslow. The post holder will be part of the Data team at Montague Hall, Montague Road, Hounslow, TW3 1LD and will be expected to work collaboratively with colleagues as required.

They will have specific responsibility for gathering, inputting, analysing and managing the data requirements of ARC Hounslow. They will support colleagues in the process of using the system and entering data, as well as emphasizing the importance of clean and accurate data collection. They will monitor the quality of data entry, and manage the data on the system to help with audit and research. The post holder will also independently provide and manage a range of support and administrative functions.

The main responsibilities of this post will be to ensure completion and accuracy of our clinical data and correcting data where required, monitoring of our KPI performance, providing an oversight of common themes in terms of data quality issues, and ongoing support to members of staff in completing data accurately.

We are looking for someone who is dynamic, organised, who can work autonomously as well as part of the multi-disciplinary team and who can work in an efficient manner. You will report to the performance and Data lead and be responsible to the Service Manager.

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.

We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

PRINCIPAL DUTIES

• To receive or collect clinical data and support the Hub/SPA in monitoring and maintaining dashboard and other data related performance monitor systems.
• Provide new starter and ongoing SYM1 training as a superuser for the Hub/SPA.
• Provide support to the clinical leads and pathway managers with regards to administrative support in maintaining and managing the waiting lists.
• Provide and receive routine information requiring tact and persuasive skills to exchange verbal and written information with service users, staff and carers.
• Exercise judgment when dealing with enquiries, analyse and resolve problems where required and within scope of role.
• Plan and prioritise own workload.
• Use an electronic patient record system to record information
• When required service meetings including preparing appropriate papers and taking and transcribing minutes
• To assist in the implementation of any database in use in the Mental Health Service, including on request inputting or extracting data.
• Maintain an efficient health records system, following procedures laid down in the Trust’s Health Records Operational Policy and Mental Health Services Operational Policy.
• Collect and collate statistical data as required for auditing purposes producing reports from the data as required.
• To support reception and administration staff with queries from service users, families and professionals as and when required.