Basildon Team Leader
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Position Overview & Specifications
Basildon Team Leader
Location
Basildon
Business Area:
Cineworld Cinemas
Job type:
Full Time Contract
Job ref:
054376
Published:
7 days ago
- Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
- Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
- Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
- Be knowledgeable about the cinema i.e. services and facilities.
- Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.
- Provide information on performance start and finish times, films synopsis and film classification.
- Be aware of the policy towards film piracy within the cinema.
- Be aware of all film classifications and identification procedure.
- Ensure all lost property is correctly delivered to the appropriate area.
- Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Basildon Team Leader • Cineworld Group Plc
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