Customer Services Representative

£23,500 + benefits

Fixed term contract

4-day week trial for 6 months

Wimbledon (hybrid working)

• Providing advice and solutions in response to customer enquiries, matching and promoting CIPD products and services to meet customer needs and maximise conversions.
• Building, developing, sharing and maintaining in depth CIPD product knowledge to provide a knowledgeable response to customers and so provide an added value service.
• Carrying out a range of outbound calling campaigns, ranging from membership campaigns to sales and market research.
• Working collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with CIPD Customer Service Standards and external regulations.
• Seeking and recording information on customers, including feedback comments on quality of service and ideas for new products and services, and suggest ideas for improvement.
• Using a range of computer applications to accurately enter and amend customer data, processing financial and other transactions, and building an accurate customer database.
• Carrying general administration activities including generation of customer letters

• Passionate about delivering exceptional service and putting customers first
• Confident, clear and concise communication skills
• This role involves a high level of inbound calls therefore excellent telephone call handling skills are essential. This includes questioning, probing, listening, establishing rapport, matching and closing.
• Ability to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
• Strong attention to detail and accuracy to preform administrative skills.
• Flexibility in response to changing priorities and needs, and ability to demonstrate a ‘can do’, solution focused approach.
• Willingness to acquire new competencies and accept new challenges.
• An aptitude for learning new IT systems quickly.
• Able to understand and implement operational processes and procedures and an ability to cope with change.