Welsh Speaking Customer Service Advisor part time

Am Y Rôl

Chi bydd y pwynt cyntaf am holl ymholiadau gwasanaeth cwsmeriaid, gan ddarparu ymateb gwybodus ar y ffôn ac ar ebost. Byddwch yn cymryd cyfrifoldeb am holl ymholiadau gydag agwedd bositif, gan sicrhau bodlonrwydd cwsmeriaid a rheoli dilyniant gwasanaeth. Byddwch yn gweithio gydag amrywiaeth o systemau TG, felly mae’n bwysig eich bod chi’n gyfforddus ac yn medrus wrth ddefnyddio technoleg. Mae hon yn rôl gartref tra bod ein swyddfa yng Nghaerdydd ar gau. Pan fydd y swyddfa'n ailagor, bydd wedi'i lleoli yn swyddfa Caerdydd.

Amdanoch Chi

Dylai’ch cais dangos sgiliau gwasanaeth cwsmeriaid a gweinyddol ardderchog. Bydd profiad o’r sector addysg neu sector hyfforddiant yn ddefnyddiol. Mae angen i chi fod yn benderfynol ac am geisio rhagori disgwyliadau cwsmeriaid, a dylai fod gennych angerdd am gynnal eich datblygiad personol. Mae gan y rôl nifer o ofynion gwahanol, felly bydd angen i chi fod yn hyblyg, rhagweithiol, a’r gallu i ddefnyddio eich blaengaredd i ddatrys problemau. Mae sgiliau Cymraeg rhagorol yn hanfodol.

Our story and mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday (for full time 5 days per week role) plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.

Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.

In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.

We also provide access to a Group wide Employee Assistance Programme (EAP).

We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.