Director of Housing

SALARY: £119,801 to £151,247pa dependant on experience plus £8,000 car allowance
JOB LOCATION: Flexible - regular travel to More London Place
HOURS: 36 hours per week
CONTRACT TYPE: Permanent

Who we are
Clarion Housing Group is the country’s largest housing association with 125,000 homes nationwide and annual expenditure in excess of £1bn. First and foremost, we’re a social landlord, providing affordable homes overwhelmingly for people who can’t meet their housing needs on the open market. We’re also a property development company, a charitable foundation and a repairs and maintenance service, and by 2040 Clarion will be the undisputed leading housing group for good quality, fit for purpose, well managed and sustainable affordable homes

To ensure we meet these challenges, we’re looking to appoint a Director of Housing with significant senior strategic management experience to lead a team of some 1,200 trusted, high performing professional colleagues in their delivery of good quality, core front-line housing management and neighbourhood services to our 360,000 customers.

What you’ll do
Reporting to our Chief Customer Officer, you’ll be responsible for driving a customer centric performance culture that strives for excellence and continuous improvement, whilst ensuring the continued provision of well managed and maintained, vibrant and thriving communities.

We’ll look to you to provide expert housing and resident engagement advice to the operational parts of the Group and assurance to the Housing Association Board and Group Board. You’ll be required to provide regular reports to the Group Executive on the progress made and improvements delivered via the Customer Strategy.

Other responsibilities include

• Engagement with key stakeholder partners to promote social, environmental and economic wellbeing across Clarion’s neighbourhoods and communities and for advocating on behalf of our residents.
• Ensure our people are recruited with the right values and behaviours to deliver excellent customer service
• Promote resident wellbeing by ensuring colleagues are professionally curious, have the right attitudes and behaviours, and ensure a welfare-first approach to managing tenancies.
• Lead on resident and key stakeholder communications at a neighbourhood level, and understand the diverse needs and demographics of our residents to ensure additional support is provided and services shaped accordingly
• Keep under review Clarion’s Resident Engagement Strategy and Core Housing and Landlord services
• Promote resident involvement across the Group.
• Produce and publicise the Group’s Annual Resident Impact report, and the Residents’ Annual Report

What we’re looking for
You’ll be a member of CIH and be qualified to degree level in Housing or hold equivalent, relevant experience, with a dynamic and passionate approach to customer service and the Social Housing sector.

You’ll come with a strong strategic and operational background with best in class Housing and Customer service expertise and demonstrable experience of designing core landlord services to deliver exceptional customer journeys.

We’re seeking a leader who can both plan and implement complex transformational programmes and has excellent collaboration and partnership skills to engage and effectively influence a wide variety of stakeholders.

If you’re a an experienced and motivated strategic leader who will lead, motivate and influence teams to ensure performance is delivered in line with business priorities, external best practice and regulatory requirements then we very much look forward to hearing from you.

In return, we offer a highly competitive salary and car allowance, up to 10% Group Bonus Scheme and other benefits, including a defined contribution pension matched up to 7.5%, generous life assurance and private medical insurance.

Closing Date: Monday 27th February 2023 at midnight

You can download the role profile here - Director of Housing

Our careers page can be found here - https://careers.clarionhg.com

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Job Type: Full-time

Salary: £119,801.00-£151,247.00 per year