Resident Scheme Manager - Basingstoke

Salary: £12,013.81 per annum

Job Location: Town Mill, Basingstoke

Hours: 25 hours per week

Contract Type: Permanent

Operating Company: Grange Property Management

Are you customer focused, confident and logical with excellent communication skills?

We are currently looking for a Resident Scheme Manager to join our team on a permanent part time basis.

What you’ll be doing

In a nutshell, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services which respond to customer and business needs. You’ll be building and maintaining effective relationships with residents, their relatives and relevant external agencies as well as welcoming new residents.

You’ll be dealing with generic leaseholder matters including neighbour disputes and breaches of lease seeking assistance when required from Regional Manager.

What we’re looking for

You must be self-motivated, demonstrate excellent organizational and interpersonal skills and good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.

This is a fantastic opportunity to utilize your extensive skills and IT knowledge and experience to really make a difference.

About the scheme

Our scheme Town Mill has 35 proprieties consisting of flats and bungalows. Our manager’s accommodation is a self-contained 2 bed flat located within the scheme grounds.

Scheme managers are each responsible for their bills (council tax, electricity, TV license, personal phone, etc) with the exception of the following expenses which are paid by Grange Management Ltd;

a) Rental of business phone + business calls charge

b) Water bills.

c) Contents insurance

Communal facilities: Communal gardens, communal lounge, laundry, communal toilets, guest room and Scheme Manager’s office.

If this sounds like an opportunity you’d be interested in, we look forward to hearing from you.

Closing Date: Friday 17th March at midnight.

For further details on this vacancy please click ‘apply’.

This post is subject to a Basic Criminal Record Check Clearance.

Grange

Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.

With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients’ needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers – we understand what our customers want and how they want to be dealt with.

Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.

We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.