Dispatcher (Force Contact Officer) (Ref 23-083)

Post: Dispatcher (Force Contact Officer)

Salary: Scale 3 / 4 - £21,432 - £25,353 (plus 20% shift allowance and 269.1 hours Weekend Work Enhancement)

Hours: 37 hours per week

Contract Type: Permanent

Location: Cleveland Police Central HQ

Cleveland Police are seeking current operationally competent Dispatchers from other Police Forces to join their team of Force Contact Officers - Dispatchers, working at the Community Safety Hub in Hemlington, Middlesbrough.

The Cleveland Police Force Control Room takes an average of 1100 calls a day, where no two calls are ever quite the same. You’ll be part of the wider policing family helping to keep Cleveland safe, identifying and responding appropriately to those who are most vulnerable in our communities, as well as being part of a team of great people.

This a hugely rewarding job and you will feel an immense sense of satisfaction knowing you have helped someone at one of the worst times of their life. We always strive to provide the highest quality of service to our customers, and as a Dispatcher within our Control Room you can contribute to this.

Principle duties as a Dispatcher include:

• Answer incoming emergency calls for service to the Police in line with National Call Handling Standards (NCHS), Force Policies and Approved Professional Practice (APP).

• Prioritise and categorise calls for service using THRIVE and National Standards of Incident Recording (NSIR) route forwarding incidents to the appropriate resource within the Control Room.

• Resolution without the requirement to deploy officers where applicable and in accordance with Force policy.

• Use Force and National computer systems as required to accurately update and retrieve key information.

• Deploy and control Force resources via Force systems, e.g. radio/mobile device/phone/email.

• Dispose and close incidents and crimes adhering to NSIR and National Crime Recording Standards (NCRS).

If you’re interested in joining the team, we’re looking for motivated people who are excellent team players with the ability to work unsupervised and use their own initiative.

In particular, if you have excellent communication skills, customer service skills and IT skills with the ability to work calmly and effectively under pressure along with empathy and resilience, then you could be an excellent addition to the team.

To be eligible to apply for this post you must be a current operationally competent Dispatcher in a Police Force. Candidates who have left the role of Dispatcher within the last 12 months will also be considered.

You must be able to provide a current PDR which demonstrates your operational competence for the role of Dispatcher.

Please upload this to the qualification section on the application form. If any guidance is required on this please email hr.recruitment@cleveland.pnn.police.uk.

As we are looking for trained Dispatchers your starting salary will be reflective of your experience.

Click here to view the Job Description

Click here to view the shift pattern

As a Force Contact Officer you will be eligible for 24 days annual leave, increasing to 29 days upon completion of five years service. Other benefits also include the opportunity to join the Local Government Pension Scheme which offers a secure and flexible way to access a pension based on career average earnings, further details of which can be found here: https://lgpsmember.org/toj/thinking-joining-key.php. A discount scheme for emergency services staff is also available.

Please click here to view further information and benefits on working for Cleveland Police.

If you are interested in applying for this role please progress your application via the link. Application forms should be completed no later than 23:55 on the specified closing date.

Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.