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IT First Line Support

🏢 Colas Rail UK 📍 Birmingham, England 💼 Company - Private
Currency:
£27,364 - £35,104
£2,280 - £2,925 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Birmingham, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Position: IT First Line Support
Division: Colas - UK IT Shared Services (CUK - ITSS)
Location: Birmingham
Reporting to: Senior Technician and Team Leader
Purpose of the Role
To provide IT support at a first line level to internal customers.
Key Tasks
  • Taking and logging of calls on ServiceNow
  • Creating/deleting/updating of user accounts
  • IT ordering including renewals of licenses and software agreements authorized by the IT Director
  • Control and match invoices and scan all documentation
  • Maintain Asset and software database
  • Update and maintain software license database
  • Manage starter/leaver process from an IT perspective
  • Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc)
  • Scanning of order forms/user forms and other important documents
  • Create and manage IT internal business procedures as guided by the IT team
  • Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team)
Person Specification
The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner.
Qualifications/Experience
  • Experience in using Microsoft Office suite ¿ version 2010 onwards.
  • Experience of using call logging system
  • Basic understanding of Microsoft networking including Active Directory
Colas Shared Services in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability, age, religion, or gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. We will create a workforce that is reflective of the communities we work and live in.
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Colas Rail UK

Apply for this Position

Location: Birmingham, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Private
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