Customer Care Executive

Job role:

Ensure excellent customer service and contribute to business success by providing a friendly and efficient experience for our clients - over the phone and by email. Hybrid working from our offices in Twickenham and from home. This is a Permanent position, with hybrid working from our offices in Twickenham (Tue, Wed, Thu) and from home (Mon & Fri).

About Compass CE Ltd

Compass provides employee engagement, employment and payroll services to recruitment agencies. Our clients include some of the top performing and most exciting recruiters in the UK. Compass is a fast growing small business run by a team with substantial experience in the recruitment, technology and payroll sectors.

Duties:

• Prioritise and answer customer support tickets from inbound emails, ensuring proper tracking and resolution
• Answer inbound customer calls and create suitable support tickets
• Escalating inquiries to other team when necessary (e.g. Payroll)
• Assisting customers with payslips and general payroll related questions (full training will be provided)
• Passing customer feedback onto relevant teams or managers
• Make outbound calls, following call scripts as required
• Liaise with recruitment agency consultant clients as well as contractors
• Use CRM database systems and technology to deliver great customer care
• Administrative duties, such as processing and issuing P45’s and P60’s, and the organisation and storage of electronic documents

Skills and Qualifications:

• Minimum of one year full-time Customer Service experience using phone/email
• Proven capability is use of software applications - experience of CRM systems is an advantage
• Friendly, patient, able to work in a fast-paced environment, able to work as a team
• Attentive to detail, able to work on deadline, able to prioritise
• Problem-solver, listening skills
• Accurate record-keeping, high standard of written skills, excellent phone manner.
• Previous payroll, or temp recruitment agency experience an advantage but not essential.

Benefits:

• Hybrid working
• Private medical insurance (including dental & optical)
• Free parking
• Employee benefits scheme

Training: full training on our systems will be provided, as required.

Place of work: Hybrid: Twickenham office and home.

Days: Monday to Friday.

Hours: 9am to 5.30pm including one hour lunch (paid)

Salary: £23,500 pa

Start date: 19th June 2023 (flexible)

Compass is an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: £23,500.00 per year

Benefits:

• Casual dress
• Company events
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Twickenham: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Language:

• fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Twickenham

Expected start date: 19/06/2023