Customer Service Representative

Our division is a dynamic award-winning business working in the property industry supplying a range of innovative and creative solutions to some of the biggest property companies in the world, from photographing the best residential houses in the country to producing some amazing virtual reality experiences.

We work with many of the country’s best regarded property companies, from high street estate agents through to holiday companies. With a growing client list, we are looking for an enthusiastic and hard-working person to join our bookings team to ensure our clients continue to receive the industry leading service we are known for.

The ideal candidate will enjoy working with people and thrive in a fast-paced environment. Some experience in a busy customer orientated job is a must. With many clients and a wide variety of services we offer, time management skills and the ability to multitask are essential.

We use our own bespoke database and a variety of industry standard software, so being quick to learn is also an important skill. The successful candidate will likely also have excellent verbal communication and a proficiency in MS Office.

As a business we actively progress those willing to learn quickly and take on responsibility, with a long track record of previous members progressing on to a variety of roles with us.

• Acting as the first point of contact for any general incoming enquiries from existing clients, over the phone, email, or live chat.
• Guiding clients through our online portal and booking systems, delivering high quality customer service.
• Providing on-going support for clients throughout their experience with us, ensuring they have a great experience of us.
• Liaising with clients to book site visits for our national network of photographers/surveyors to visit and conduct location-based work.
• Reviewing the quality of our outgoing work to ensure it meets our client’s strict requirements.

• Experience in customer service-based environment
• Strong ability to effectively communicate (written and verbal) across all levels.

• 25 days holiday (plus bank holidays) increasing to 28 through the length of service
• Life Insurance (4 x annual salary)
• Pension Scheme
• Annual Merit Performance Review
• Hybrid working, enabling you to have a better work/life balance.

• Continuous training and development through ASPIRE (our Global Learning Platform), LinkedIn Learning, and externally accredited organisations.
• BRAVO! - Our global platform that recognizes and rewards employees for outstanding achievement and contribution while living our company's values.
• FORMA Well-Being Scheme – To help support a healthy lifestyle through access to various services/products.
• HEADSPACE – Providing online access to meditation sessions which incorporate mindfulness, sleep, and focus techniques with a view to helping reduce stress.
• Free breakfasts to staff members when working in the office.
• Great social events with various team/company activities taking place over the year.