Business Service Manager

£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.

Location: Birmingham

There has never been a more important time to be working within counter terrorism and a career with Counter Terrorism Policing (CTP) is like no other, with specialist roles spanning the UK and overseas.

The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support to our entire CTP network; as well as other partner agencies, on a 24/7 basis.

As a proven centre of excellence, aligned to ITIL® best practice, effective service management processes are crucial in ensuring that risks are mitigated and that robust governance exists in order to protect the integrity of our national infrastructure and networks. We are now growing our service support team to bolster coverage in ourService Level Management, Supplier Management, Service Reporting, Change Management and Problem Management process areas. Thanks to this background, you’ll be used to making decisions in a busy service operations environment.

Work for us and you could be at the forefront of national security and public safety; working alongside emergency service colleagues, government agencies, intelligence services and the military to help keep our communities safe.

As part of a dedicated team, you’ll be working closely with internal functions and third party suppliers and vendors to support the ongoing delivery of authority service level agreements, ensuring that they are met. Day to day you’ll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. This is a role that really does make a difference to our people.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. If you’re looking to progress, this is a great opportunity.

Use your skills to help protect the public and support our teams. Join CTP today.

Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:

https://sscl-innovation.com/MPScandidatepack/

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 18 April 2023.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

Job Type: Full-time

Salary: £45,192.00-£49,280.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person