Client Relationship Manager

Role Description

About the Role

Through Executive Education, we work with a wide range of organisations, leaders and managers, facilitating dynamic development programmes across the private and public sectors that are informed by both the latest business research and commercial environments.

We are now looking to grow our Open Programmes team. The Executive Sales Advisor will be the first point of contact for all enquiries relating to open programmes and be responsible for proactively recruiting high-quality applicants. You will engage and attract a global audience of senior leaders from private and public sectors using a variety of tactics including email, social media, telephone and client meetings.

About You

To provide support to qualified prospective learners through their decision-making journey, ensuring they are well informed about our offer, You will have excellent customer service skills, be creative in your approach to recruitment and be able to build and maintain rapport with clients.

Essential to this role is the ability to work collaboratively with a variety of stakeholders, including internal colleagues, representing the “voice of the customer”, to ensure the highest standards of learner and client experience.

The ideal candidate will be target driven, self-motivated and be able to successfully develop a sustainable pipeline of business.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Cranfield Management Development Limited (CMDL) is a wholly owned subsidiary of Cranfield University. CMDL largely supports a portfolio of customised and executive programmes offered.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

For an informal discussion about this opportunity, please contact Gislene Robertson, Client Relationship Manager: gislene.robertson@cranfield.ac.uk on (T): +44 (0)1234 75 8140

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4495.