Medical Case Manager - Nurse

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Job Title: Medical Case Manager - Nurse
Location: Central London or Bournemouth (Hybrid). There is a requirement for 6-8 shifts per month in the office.
Hours: 30 per week inclusive of weekends and bank holidays. No night shifts.
Department: Medical Operations
Reporting to: Nurse Consultant

About Crisis24

Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm. Championed by its 24/7 state-of-the-art Global Operations Centres, highly skilled team of intelligence analysts, and a powerful risk management platform, Crisis24 offers the solutions, technology, and artificial intelligence experts with on-the-ground capacity to manage risk at home and abroad. Its promise is to enable the world’s most influential people, disruptive brands, and prominent organizations to operate with confidence.

Crisis24 has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

Summary of the Role

The Nurse Case Managers are integral to the provision of Medical Assistance. Our role is to review medical information in a timely fashion and provide an expert opinion on how to provide the highest level of care to our client group. The types of cases we manage vary widely from oversight of non-urgent outpatient reviews to emergency medical evacuations.

Our client groups are located all round the world and as such we need to be prepared to interact with medical professionals from different countries to obtain medical information in a timely fashion to provide an effective response. We ask our medical team to draw upon their own experience and the shared experience of the team to provide an informed opinion on case management. The Medical Team are a small team which make good communication skills essential as we very much encourage team working.

Key Responsibilities

The role holder will be responsible for:
Day to day case management
Reaching out and contacting medical professionals on an international basis to gain medical updates on a patient’s condition.
Demonstrate critical thinking skills when planning for case management
Liaise with colleagues within the Operations team to ensure open effective communication.
Perform telephonic patient assessments.

Knowledge, skills, and experience required

Must be a qualified and registered nurse
Must have a minimum of 3 yrs. clinical experience, preferably in a critical care setting but other settings will be considered if experience suitable.
Own and promote medical case handling procedures
The ability to plan and manage their own caseload.
Good problem-solving skills
Decision maker
Excellent communication skills – both verbal and written
‘Can do, will do’ attitude
Ability to take ownership of problems and resolve them
Effective time manager and a person who can prioritize
Be able to integrate and work well within a team.

Flight Nursing: Our Nurse case managers will also have the opportunity to work as Flight Nurses performing international medical repatriations. This is in addition to your regular hours.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.