Seasonal Consumer Relations Representative - French Speaker (7 months FTC)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Provide excellent, proactive customer service at all customer contact points, offering a seamless communication via telephone, email, web chat and social media
- Act as a country specialist for your market to advise on current trends and local knowledge
- Collaborate closely with Customer Resolution team to ensure order fulfilment
- Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience
- Get involved with consumer experience projects with the wider business
- Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting your colleagues
- An adaptable individual and a team player
- You are an excellent communicator and collaborator with stakeholders across the business
- A self-starter who brings passion, enthusiasm focus to their work
- A proactive problem solver
- You have a keen eye for detail
- Capable to resolve queries over the phone, e-mail, online chat
- Previous experience in a Customer Service role is a plus
- An interest in the fashion/apparel industry and our brands
- A customer centric mindset
- Written and oral fluency in French and English is essential for this role
- 27 Days Holidays per annum + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means we offer a range of ‘extras’ from generous discounts to community-based programs.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Seasonal Consumer Relations Representative - French Speaker (7 months FTC) • Deckers Brands
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