Senior Hospitality Manager, Emirates Stadium

Delaware North UK is hiring a full-time Senior Hospitality Manager at Emirates Stadium in London. As Senior Hospitality Manager, you will ensure that the catering within hospitality areas of the location is managed in the most effective way to provide cost effective and quality service to the clients and guests.

What’s in it for me?

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions

Help us delight the world by applying today.

Responsibilities

• Plan all hospitality services using business efficiency tools, organisational skills, and resources to the required standard with a guest focus.
• Identify and lead delivery plans and processes which drive profitability and allow for growth in new markets and industries, providing sustained competitive advantage.
• Oversee processes to ensure stock is managed and delivered to meet the requirements of the business. Take appropriate actions to avoid wastage.
• Collaborate with the Meeting & Events sales team to support the identification of new business opportunities, product offer designs, and competitor benchmarking and research.
• Conduct regular ‘operational reviews’ with the team to improve all aspects of the delivery model. Manage a team of hospitality managers and supervisors at the venue. Undertake all performance management and feedback communication.
• Partner with the Talent Acquisition team in all hiring processes to ensure the best talent is attracted and recruited. Underpin the onboarding, training, and development all members of the hospitality team to drive a culture of high performance where guest service is the top priority.
• Plan the casual workforce scheduling for each hospitality event to ensure that the core requirements and additional benefits of the time and attendance system are capitalised on to deliver labour spends that are in line with forecasts and plan figures.
• Identify appropriate levers to drive sales and profitability across the business to meet plans. Ensure all hospitality departments deliver on budgetary requirements, and monitor the completion of a monthly financial forecast with expected results and full explanations for any variances with an action plan to resolve.
• Understand the P&L requirements of all assigned events to provide the relevant statistical analysis for each location to inform ongoing performance decision-making.
• Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards.

Qualifications

• Degree in related field or 5+ years’ experience with 1+ year of management experience required.
• 3 years’ experience in a similar role is desirable.
• Proven operational experience and track record in similar environment.
• IT literate, including Microsoft Office, Humanforce, Eatec.
• Excellent verbal and written communication skills.
• Professional attitude and gravitas with internal and external clients, guests, and staff.
• Previous experience in 5-6* dining environment.
• Management and/or food & beverage qualifications are desirable.
• Extensive knowledge of the F&B industry within hospitality environments.

Contracted Hours / Guaranteed Hours

48 Hours

Work Location

Since opening its doors in 2006, Delaware North has provided all hospitality and food services at Emirates Stadium. Our longstanding partnership ensures Delaware North team members continue to provide the highest quality customer service and food options for our guests. Home to Arsenal FC and an array of music concerts, there’s plenty of year-round work opportunities at Emirates Stadium.

About Delaware North

Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.

There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.

Job Type: Full-time

Pay: Up to £50,000.00 per year

Work Location: In person