Passenger Operations Coordinator (Part Time)

Is delivering an excellent service to customers essential to you? Do you enjoy communicating with a variety of people? Can you manage queries quickly and efficiently to ensure a swift resolution? If so, we’re looking for you!

Due to continued growth, we are looking for a Passenger Operations Coordinator to support with the full passenger check-in function on our ships. You’ll be assisting with departure and arrival procedures, as well as being responsible for all new bookings and passenger check-in. We’ll give you all the training you need and support you in your role, to ensure you deliver the best service possible to our customers. You’ll be asked to resolve queries, offer advice and guidance, and assist with general information.

During your role with us we would like you to collaborate with the Port Supervisor regarding the people, process, technology, and customers that are part of the port operations future strategy and development, helping us to meet performance targets for speed, efficiency, sales, and quality. You will asked to communicate with third party stakeholders including Border Force. Alongside your busy day to day activities, you’ll need to stay abreast of any changes of regulations within the industry and maintain up to date knowledge of developments so we can communicate this to our colleagues.

Ideally, we are looking for candidates who have experience working in a customer focused role. Who can demonstrate proficiency in MS Word, MS Excel, MS PowerPoint, and other relevant software. Effective communication skills are essential, combined with the ability to patiently explain processes, procedures, & company information to team members and customers. A self-motivated, team player who is approachable and a confident professional with a positive attitude. Proven experience in successfully resolving customer issues would be beneficial. Can you multi-task, work at a fast pace, whilst always maintaining great service? If so, we would like to hear from you.

Please note – This role is on a zero-hour contract. National Minimum Wage.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List!

Interested? Apply now! If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!

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Talent Acquisition Team