About Direct Life

About the role

We are looking Telephone Customer Service Assistant, who can deliver excellent customer service. You be liaising with customers to secure a Telephone Interview appointment, in an efficient and timely manner, using our advanced systems.

Initial training will take place in our office which is based in Chichester city centre. After the successful completion of your initial training, which normally takes approximately 6 weeks, you will be offered the opportunity for hybrid working. Hybrid working means you’ll have 3 days working in the office and two days working remotely (if you have the appropriate set up).

The successful candidate must have the following skills and experience:

• Delivery of service excellence
• Ability to organise and prioritise own workload
• Proficiency in the use of IT systems
• Attention to detail
• Excellent written and verbal communication, literacy and numeracy
• Ability to work on own and within a team.

• Generous holiday entitlement (plus all the bank holidays) as well as your Birthday off when it falls on a working day.
• Access to Choice Discounts, an employee portal offering a huge range of money saving offers and discounts at high street brands.
• Access to Choice Benefits, where you can make large savings on extra holiday, dental insurance and much more.
• Employee Assistance Programme through Health Assure, offering support for physical and mental health, wellbeing resources, and much more.
• Life and Private Medical Insurance.
• Pension Scheme.
• Opportunity to apply for Share Save schemes.

What to do next?

If you think you’re suitable please reply, giving us as much information about yourself as possible, and we will be in touch very soon.