Counter Fraud Motor Claims Handler

About us

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag and NIG. Our vision is to create a world where insurance is personal, inclusive and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future.

We're looking for A Counter Fraud Motor Claims Handler to join our Counter Fraud Operations Department, reporting into our Counter Fraud Motor Claims Team Leader. This role has a hybrid working style where you will work onsite from our Birmingham office twice a month (frequency subject to change) and the rest of the time from home.

What you'll be doing:

• You will deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertake investigations to validate or substantiate concerns.

• You will conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.

• You will make sure all cases adhere to legislation and risk regulations.

• You will manage customer expectations, including enquiries into indemnity, liability and will update them throughout the lifecycle of an investigation.

• You will prevent and detect insurance fraud, with the ability to effectively manage potential outcomes including, but not limited to; cancellation, voidance, repudiation, negotiating settlement, litigation and recovery.

• You will mitigate spend and control the cost of investigations by identifying threats, leakage and refer to senior staff members if required.

• You will use all available MI to prioritise workload and drive your own performance.

• You will demonstrate liaison and adherence to processing guidelines with external bodies.

• You will provide advice, guidance and direction to relevant key stake holders including; Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities.

• You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process at the earliest opportunity and minimising avoidable complaints.

What you'll need:

• You will have experience within the insurance or fraud industry.

• Previous experience in Motor insurance is desirable.

• Excellent organisational and time management skills.

• Good communication skills.

• Ability to prioritise and manage workload efficiently.

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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