VR Master / Senior VR Master - Virtual Reality Arcade Customer Assistant

WHO WE ARE

DNA VR is an epic Virtual Reality Arcade taking VR to the next dimension with a unique social approach to gaming. Although a group may be separated by physical walls, they will be able to play with up to 10 people in the virtual world!

From shooting zombies to flying through fantasy worlds, our huge range of experiences mean that there is truly something for everyone to enjoy.

We have three thriving venues in London and we are now set to open a new venue in Manchester in March 2023!

WHAT WE ARE LOOKING FOR

We are looking for enthusiastic, hardworking and confident individuals to join our team as a VR Master. We will also be looking to fast track some new staff to become Senior VR Masters to help us manage the team.

Our VR Masters work tirelessly to put the smiles on our customers’ faces and truly are the driving force behind everything we do at DNA VR. Their high level of care and attention is what makes our customers come back again and again. Our staff are not simply welcoming hosts, they are a part of the experience as much as the games themselves.

Whenever players don’t know what to try, a VR Master is quick to suggest a game that is perfect for their team. If a customer can't solve a puzzle, a VR Master will offer them helpful hints and tips to help them crack it. If there are technical issues, a VR Master quickly resolve it so the experience is not interrupted.

Duties will include:

• Greeting customers once they arrive at the venue and explain the differences between session types
• Explain the controllers before helping customers to put on the headsets.
• Proactively offering support and monitoring game progress; helping them change games, providing hints during escape rooms, advising on which games they should play next, and helping with any issues they might have.
• Fixing any arising technical issues: changing cables, switching controllers, troubleshooting software issues, restarting games or resolving any other issues that may occur during the booking or outside of it.
• Answering phone calls and answering any questions customers might have.
• Taking bookings by phone calls or for walk-in customers.
• Proactively helping to keep the venue clean and organised.

Additional Senior VR Master duties include:

• Basic customer admin responsibilities
• Being in control of the flow of the day - making sure all bookings stay on track and that they are monitored by the correctly qualified member of staff.
• Assist with training of new employees, including shadowing and mentoring when necessary.
• Fulfil all tasks delegated by members of the Ops/Tech team to assist in venue maintenance and business operations.

WHAT MAKES A GOOD VR MASTER

• Great interpersonal skills and sense of humour. Most of our customers are first-timers and we need to make them feel as comfortable and welcomed as possible.
• Strong computer skills with the ability to learn new things very quickly. You will need to think outside of the box whenever there are issues and be able to apply what you learned during training.
• Confidence when speaking to large groups of customers. We run many corporate events and birthday parties so it is essential that you are able to control a group of rowdy players of all ages!
• Outstanding teamwork skills. At DNA VR we rely on each other every day, so it’s important for you to feel comfortable working as a part of the team and be willing to get stuck in and help.
• Previous customer service experience, especially in related industries such as Escape Rooms or other entertainment venues.
• Eligible to work in the UK without any restrictions.
• Fluent in English - knowledge of other languages is a bonus
• Flexible around working hours: shifts will include evenings and at least one weekend shift, but at least 20 hours.

WHAT WE OFFER

• Immediate start.
• Comprehensive training for all steps of the role (Yes, you will try ALL our games and yes, they are awesome).
• A fun and casual working environment.
• Paid lunch during weekend shifts.
• Flexible conditions; perfect if you’re a student.
• Progression opportunities: we promote from within. DNA VR is growing and we want you to grow with us!
• Opportunities to take ownership of various internal processes.
• The chance to try all new hardware and games, and help us decide which ones we should introduce.
• Regular work parties/socials
• Staff Discounts
• Monetary incentives for upselling to customers

HOW TO APPLY

If this sounds like something for you, apply on through indeed, directly on our website, or send across your CV with a cover letter via email.

PLEASE NOTE: applicants below the age of 23 may receive a lower starting wage than stated above.

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Salary: £7.50-£9.50 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Profit sharing

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: One location

Reference ID: VR Master (Manchester)
Expected start date: 27/02/2023