Client Account Manager

Job Req Number: 63883
Time Type: Full Time

BRIEF OVERVIEW

At DSV we are looking for a Client Account Manager to join our team based in Manchester or Sheffield.

Our Client Account Management team manage the relationship with our client base, taking full ownership of their customer satisfaction and development, to ensure profitable growth for DSV.

The Account Manager, Client interacts closely with product staff, working across all departments and all modes.

The CAM team bring key value to their customers and the business by building trust, and ensuring they identify opportunities that benefit all parties. Our goal is to retain and develop loyal customers for a long-term mutually agreeable partnership.

KEY TASKS

Management of Air & Sea and XPress client accounts – retention and development

Exhaust all opportunities within your client base

Customer service – Making sure that the customer feels important and valued

Understand your customer and their logistic requirements

Handling complaints, challenging process & identifying improvements

Updating CRM Dynamics (calls, visits & opportunities all logged in Dynamics)

Manage accounts with Dynamics and ensure team standards are applied

Profile all existing accounts, identify opportunities for development

Ensure a structured hand over on all accounts from Sales to CAM

Review monthly customer activity, and analyse reasons for up and down traders

To support any projects when required

Knowledge of DSV products / services – Making sure that all customers are aware of all products

Work with our Customer Defection forecasting too, NPS Customer satisfaction programme, and At Risk Accounts reporting

Set up of KPI reporting and MYDSV and any other support tools, when applicable

ESSENTIAL SKILLS AND QUALIFICATIONS
The ideal candidate will have 3+ years’ work-related experience
A positive thinker, you are the kind of individual who constantly challenges yourself to exceed expectations and is not easily deterred from achieving goals.
Excellent interpersonal & administration skills.
Ability to communicate at all levels within the business, good persuasive and negotiation skills.
Excellent processing & time management skills.
Proficient in Microsoft Excel, Word & PowerPoint.
Driving success via using initiative, determination & persistent

WHAT WE CAN OFFER YOU

A role in a successful, dynamic company

Be a part of a strong team of performance driven colleagues

Competitive salary

Great future career prospects for advancement

A professional working environment

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.