Retail and Customer Service Assistant (Weekend)

Job title

Retail and Customer Service Assistant (Weekend)

Reports to

Shop Manager

Location

East End Prints, 234 Brick Lane, London, E2 7EB

Start Date

March 2023

Training and shadowing to commence February 2023

Hours

8-16 hours per week (Alternating Saturdays and Sundays per week)

Job purpose

We are looking for a confident and enthusiastic Retail and Customer Service Assistant to work solo from our London shop based in the heart of Brick Lane and within reach of the buzzing Columbia Road flower Market. With a passion for prints and wall art, you will be processing sales, attending our shop displays and offering a framing service on all our print products. As the face of East End Prints, you will represent the company's core values and embrace our creative community of artists and customers.

Duties and responsibilities

● Attentive in store customer service

● Redress our gallery walls, window and shop displays throughout the day

● Knowledge of our online products and stock availability

● Wide product knowledge and awareness of bestselling prints and current trends

● Meet sales targets by upselling frames and offering framed options with all purchases

● Provide quotes for bespoke framing projects, accurately logging orders and safety storing artworks

● Ability to take phone messages acting as a point of call for all communication across the weekend

● Contribute photographic content to use across our social media platforms

● Able to follow instructions and complete any tasks as set by the shop manager

● Raise any issues with Shop manager by supplying a daily handover following your shift

● Oversee general upkeep of the shop, maintaining a tidy and presentable workspace for the whole team

Person Specification

● A love for prints and wall art with a creative eye for detail

● Knowledgeable of the local area with a strong sense of community spirit

● Ability to multitask and work under pressure when the shop is at full capacity

• Must be comfortable with lone working

● Ability to take ownership with sole responsibility for the shop as key holder

● A willingness to problem solve independently and deal with conflict

● Strong data entry and maths skills, accurately logging sales to ensure daily takings are accounted for

● Familiar with Google Drive and G-suite

● Educated to degree level, an ideal job for a recent graduate!

● A background in retail, customer service, sales or marketing desirable

● Flexible availability across the weekend

Physical requirements

● Physically fit with an ability to lift and handle glass frames

● Safely wrap and package orders for collection using sharp tools and stationary

● Access storage that may be of height

Other Information

● A company laptop will be provided for work to be carried out on

● You will joining our team under casual employment in which you are required to submit a monthly timesheet responsible for your own hours and overtime

● Must be available for shadowing and training shifts throughout February ready to commence solo shifts from March 2023

● Opportunity for internal growth and progression such as apprenticeship schemes

Working Hours and Salary

• £11.95 p/h (London Living Wage)
• Weekend shifts 8-16 hours per week (10-6 pm shift)
• Potential for weekday overtime to accommodate team annual leave or work external trade events

Please send a CV and a cover letter

Registered Address: 234 Brick Lane, London, England, E2 7EB

Company Registration No: 10638222

Job Type: Part-time
Part-time hours: 8-16 per week

Salary: £11.95 per hour

Benefits:

• Employee discount

Schedule:

• Holidays
• Weekends only

Work Location: One location