IT Support Technician

About The Role
EKC Group are looking to appoint an IT Support Technician to join the Technology Team. You will join the front-line team and be responsible for operational support of all College IT used by the Group, across six Colleges (primarily our Canterbury campus) and other business units.

Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.

You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.

Working at EKC Group is extremely rewarding with excellent benefits, such as, competitive holiday entitlement, access to a range of discounts on many high street stores and a generous pension scheme.

About You
We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. The successful candidate will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

The ideal candidate will have a working knowledge of and practical experience in Windows 10 and 11, in addition to Android and Apple devices. Ideally experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.

Previous experience dealing with supporting end users with technology issues. installing and configuring hardware/software and providing user training would be an advantage.

About Us
Commitment to Safeguarding
EKC Group is committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. The Group’s designation as a ‘designated establishment’ means that all posts within EKC Group are exempt from the Rehabilitation of Offenders Act (ROA) 1974. We therefore have an obligation to carry out robust checks to ensure that staff are suitable to work with children and vulnerable adults; applicants are therefore advised that appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all successful applicants; job offers will be made on the basis of satisfactory DBS and other checks, including the receipt of two references. If you are successful in obtaining an interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process. Applicants should note that it is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. All applicants are required to complete and submit a self-declaration of their criminal record or information that would make them unsuitable to work with children and vulnerable adults.
Commitment to Equal Opportunities
EKC Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award; this confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. Similarly, our commitment to Care Leavers means that we will interview applicants who meet the minimum criteria and who have declared on their application that they are a Care Leaver.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

Job Type: Permanent

Salary: £20,864.00 per year