Warehouse Operations Manager

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHY APPLY:

Do you want your customers to include world renown, industry leading firms? Do you have experience managing warehouse operations? If so, this could be the job for you!! We are looking for a forward-thinking Warehouse Manager to help take our operation to the next level.

WHAT YOU WILL DO:

• Plan, coordinate & supervise the Warehouse operations team(s) on the delivery of safety, service, accuracy and cost KPI's.
• Oversee exceptional performance levels on site across all areas of the operation including, but not restricted to, goods in, processing, inventory control, fulfilment, picking, dispatch and returns.
• Ensure all inbound & outbound shipments are planned, actioned and adhere to SLA. Shipments should adhere at all times to regulatory requirements
• Supports the Warehousing team to attract, acquire, retain and develop the necessary talent to continuously improve team performance and capability.
• Be the point of contact within the service for troubleshooting, customer services issues, approvals, first-level escalations, HR activity
• Assist with cross functional management teams to provide the best possible service and cost to our customers.
• Assist with the delivery of Business Plans, KPI's, values and sure EOS people processes are delivered and embedded.
• Prepare reports or documentation to share with key stakeholders to help deliver great service at the best possible cost for the organization and our partners.
• Assist with development and maintenance of SOPs - ensuring these are revisited at regular intervals
• Assists and deputize for the line Director with the operational relationships with all third-party partners across the operation, ensuring timely and effective communication with internal and external stakeholders
• Ensure all areas of the Warehouse Operations are compliant with Health & Safety regulations
• Play a key part in developing best in class operations and share best practice internally within the EOS warehouse network
• Maintain only the highest levels of tidiness, cleanliness and organization across all Warehouse Operations work areas
• Lead performance management initiatives for all teams & report into the Line Director
• Seek out waste reduction initiatives.
• Compile & present Operations Service reviews with internal & customer teams as required
• Help create a positive and fun working environment

WHAT YOU NEED TO SUCCEED:

• 3+ years' Supervisory/Management experience within a busy Logistics/Warehouse environment.
• Understanding of Lean principles and fundamentals of Continuous Improvement
• Experience in leading teams in a fast pace at a high volume
• Management experience of national/regional services
• Ability to understand and thrive in high volume work environment during extremely busy peak seasons.
• Excellent communication skills, both verbal and written.
• Must be proactive, data driven and show a proven ability to plan.
• Hands-on strong problem-solving skills.
• Proficiency developing metrics planning (good working knowledge of spreadsheets)
• Degree qualified preferred but not essential
• Hands on can-do attitude

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.