Team Manager

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Working as part of a wider team, whilst supporting all stakeholders, you as Team Manager are there to guide, develop and motivate your team to achieve all performance measures, both as an individual and as a team and support a culture where your teams are full of pride and passion for what they do.

You will create an environment which is well structured and supportive, ensuring your team has the requisite knowledge and skills whilst providing ongoing opportunities for personal development.

You need to take ownership of tasks and decision making, identify prospects for continuous improvement within your area of control and support full succession and resource planning to meet all departmental requirements and needs.

Core Duties/Responsibilities

The role duties will be as followed but are not limited too;

• Control, review and monitor all service standards and activities to ensure they are being met, to the required quality standards identifying resources to achieve this.
• Through the use of planning software ensure the team is resourced effectively to enable consistent planning and performance management sharing shortages or latent capacity.
• Use the Performance Management framework to undertake regular one to ones, appraisals, quality and activity feedback and drive training and development.
• Know your customer and be engaged with stakeholder(s) responsible for the client relationship.
• To guide, coach, develop and motivate your team using the tools and resources available.
• Set key clear Key Performance Indicators (KPI) and objectives to ensure individual engagement and contribution to the team goal.
• Communicate effectively with your team, peers and the wider group, including the use of daily huddles.
• Complete the recruitment process from raising the vacancy to on-boarding thereby meeting the team's resourcing requirements.
• Ensure all processes are regularly reviewed, continually improved and the procedure notes are kept updated to reflect the process, adhering to regulatory and legislative requirements.
• Ensure all compliance monitoring and audit actions are completed to the required standards and within the target date.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience skills and behaviours:

• A strong understanding of UK pension products and retirement options.
• Excellent communication skills – both written and verbal.
• Experience of delivering exceptional customer service.
• Attention to detail and ability to define processes and procedures.
• Ability to develop positive and productive relationships with customers and clients.
• Computer literate with a willingness to learn a variety of systems.
• Strong numeracy and literacy skills.
• Excellent problem-solving, communication and interpersonal skills.
• Good people management and interpersonal skills.
• Coaching, training and motivation.
• Performance management.
• Organisational, planning and prioritising work.
• Improving standards and developing new procedures.

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.