Deskside Support Engineer, White City, London

• Successful Applicants will have 2 years experience providing onsite IT support

ESP Global services are recruiting Desktop Engineers to work on one of valued customer sites in London's White City for a 12 month fixed term contract.

If you have the skills & experience listed below, we'd love to hear from you.

Two plus(2+) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician
• Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Good to have –knowledge and experience of supporting tablets
• Good to have –Knowledge and experience on software and OS deployment using tools for all FTE’s.
• Knowledge of wireless networking hardware, to include Smart Hands support