Business Systems Analyst

Farrow and Ball – Business Systems Analyst, Wimborne (Hybrid)

We are currently looking for a logical individual with excellent trouble shooting skills to join our IT team in Wimborne as a Business Systems Analyst. We are offering this position on a full-time, hybrid basis.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have a positive, engaging experience at every stage of their journey with us.

As the Business Systems Analyst you will work within a small in-house business systems (ERP, CRM, EPOS & BI) development and support team to drive continual improvement in Farrow & Ball’s global operations by specifying, developing and testing key improvements to processes and systems. You will embrace and work within the method of delivering AGILE backlog items within two week sprints to demonstrate a little and often approach to delivering change

What we expect from you as a Business Systems Analyst.

Key Responsibilities:

• Scope, design, document and implement developments to agreed success criteria aligned with the business need
• Act as the subject matter expert in relevant business processes and applications
• To follow AGILE sprint methodology under the steering of the Business Systems Manager
• To represent Business Systems in project meetings and take on ownership of tasks
• To stay up to date with latest technology, techniques and methods
• Conduct research from which you'll develop prototypes and proof of concepts
• Look for opportunities to use business systems across other functions in the business
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.
• To act as a reporting analyst as and when required (shared with all of the team)

Key Attributes:

• Excellent communicator, both verbal and written, able to clarify and communicate complex issues
• Analytical, lateral, and inquiring thinking style and high attention to detail
• Understand common business processes, utilise technology as a driver for change
• Will lead from the front in a hands-on, practical manner
• To align with and contribute to a small, focussed team quickly
• To have a deep sense of service and ownership

Key Abilities:

• Experience of using IFS9 or above in a busy manufacturing or retail environment, IFS would be a distinct advantage.
• Strong knowledge of Oracle PL\SQL and Basic knowledge of MS T-SQL
• Experience with data migration and data/systems integration methodologies, techniques and tools
• Full understanding of the use of REST and SOAP APIs
• Demonstrable Intermediate Microsoft Excel user
• Task orientated, able to work to fixed deadlines and SLAs
• Logically minded, likes to use data and evidence to support findings
• Excellent communication and empathy skills
• Strong service ethos
• Able to work independently and under pressure from time to time

Key Experience:

• Minimum of 4 years professional experience of using PL/SQL in a production environment
• To have worked with an IT service environment, meeting and exceeding SLAs desirable
• Experience with Power BI or CRM systems would be a distinct advantage
• Experience with sales, distribution, manufacturing, warehousing, or logistics would be desirable.

What you can expect from us

• 24 days’ annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to Perkbox, our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel

At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy.